Testimonials and comments

Over the time I have been training people there have been a number of pieces of feedback that I believe reflect the way I work:-

“A brilliant course. Made me evaluate how I deal with customers and the care I can give.”

“The subject was well delivered and thought provoking. It managed to keep my concentration throughout the day. I now feel more confident in knowing how to react to a certain situation.”

"My senior managers have noted the confidence I have gained from my extension of knowledge and I hope I am practicing this within my workplace."

“Most valuable – how to see what complaining patients are actually trying to say and not see them as the enemy.”

“The entire course worked well and the interplay between all the aspects was valuable. The day was a good day spent.”

“The tutor was excellent and quickly made the group feel relaxed and interactive.”

“Well structured and professionally presented in an enjoyable way.”

“All elements of the course were interesting, relevant and made up a thorough investigation of the subject.”

“Brilliant, relevant, well presented.”

And my favourite that made me smile - from a young manager on a 6 month first line Management programme .......

"I used think my manager was an idiot! - now I understand what he is trying to achieve and feel I can support him"