Topic Areas
I will always sit down and discuss the specific needs of a group or individual to make sure that every course I give meets the expectations of both the organisation and the individuals involved. The following headings form the starting point for creating a tailored programme:
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PERSONAL EFFECTIVENESS Developing self confidence |
Communication skills Giving and Receiving Feedback Assertiveness Planning your own development Effective customer relationships |
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SKILLS FOR MANAGING YOURSELF Increasing your own effectiveness |
Time Management Preparing for interviews Presentation skills Problem Solving & Decision Making Report Writing and Business Written Communication |
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THE MANAGEMENT ROLE Understanding the role and developing the skills of a supervising manager |
The Role of a Supervisor Running effective meetings Setting and implementing Effective Objectives Training and Coaching your staff Implementing Appraisals Effectively Managing Performance |
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INTERPERSONAL MANAGEMENT SKILLS Encouraging the effectiveness of others |
Building Effective Working Relationships Motivating your staff Effective Delegation Using Counselling Skills at work Managing Conflict |
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TEAM MANAGEMENT SKILLS Enabling groups of staff to work together |
Team Building Effective Leadership Managing Change Empowering The Team Action Learning Sets |
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TRAINING THE TRAINER
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Understanding Learning styles Course development and structure Managing interaction |
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DESIGN AND DELIVERY ON CERTIFICATED PROGRAMMES
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ILM Introductory Certificate In Team Leading ILM L2 & 3 Award in Team Leading ILM Level 3 Award First Line Management NVQ L2 in Team Leading
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